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Buyer Protection Welcome to RoleCosplay Buyer Protection. We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.

"We have your back"

Basic Buyer Protection ensures you will receive your item on time and as described.

Basic Guarantees

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Refund Guarantee

If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

We're always happy to help, simply connect with us by clicking here

Advanced Guarantee

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Extra Warranty

For some product,We offer 30 days quality Guarantees.If your product has any problem within 30 days,We will help you to repair the product or send new product to you

We're always happy to help, simply connect with us by clicking here

Still have questions?

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24/7 Customer Service

Our customer service team is always ready to help.

Please note: Our customer service are only available from 08:30-17:30 local time (Beijing).You can contact us when we are available,Or leave a message to us,We will reply you once we are saw it