RoleCosplay-FAQ
Q: Why can't I find my order number?
A: Because you paid for the order without logging into your account. After you pay, you register your email or log in to your registered account, the order can not be displayed in your account, you can only contact us by email (our email: rolecosplay@gmail.com), let us check for you. So we recommend that you log in to your email before placing your order.
Q: When will my order be shipped?
A: The processing time of the order is shown on the page, and the general clothing processing time is 7-12 days. But the processing time of new products will be longer, requiring more than 1 month. When the product is processed, we will ship it, and the shipping time is determined according to the shipping method you choose.
Q: Why can't my order arrive on time after I paid for express?
A: The express time you select only means it takes for the product to arrive at your destination after it has been shipped from China. You ignore the processing time of the product. Therefore, you can select "use date". We will arrange a reasonable shipment time for you. If it cannot be delivered in time, we will inform you by email.
Q: What is a use date?
A: It means that we know when you want the product to arrive, but the production time of the product is not 100% guaranteed, we cannot promise to arrive strictly before the time you choose. We will try to arrange to arrive on time, if not, we will let you know by email.
Q: Do I need to pay additional custom tax for my items?
A: If you are a European country, you need to pay customs duties. You only need to pay 1 time, and the tax you need to pay will be added to the shopping cart when the price is calculated.
Q: How to track our order?
A: You can click this link to track your order: https://www.rolecosplay.com/trackorder/
Q: Are the clothes in stock?
A: If the product is available, we will place it in the 48 hour category, or add the label 【】 in the title, and the processing time will be shortened. In addition, the rest of the products are ordered to make.