Source:Re:ZERO -Starting Life in Another World
Character: van Astrea
Included Items: Clothing, coat, pants, belt, gloves
Material: Knitted Fabric
Size: Asian Size, the size chart may have 1-3 cm error due to the measuring method.
Q: Is the Asian size suitable for me?
A:The Asian size is a bit tight for Europeans and has a 1-3cm error. It is recommended to buy a big one.
Q:Why can't I find my order/I want to check my order.
A:If you place an order first and then create an account, you will not be able to find your order.And we can't add your order to your account.But you can check the status of your order at the bottom of the homepage "How to check".
Q: Can I buy only a part of the costume / Can I choose the top S, pants M when I am buying?
Q:When can I get my items?
A:Usually coatume takes 12-18 days to process.custom costume takes 15-25 days。Deliver time = Proccessing time + shipping time(you choose).Some of the goods in stock, we will mark "48HR SHIP"
Q: Whether this costume can be customized?
A:We have a "custom" option for some custom costume. If you have any questions, please leave us a message.
Q: The costume is not suitable, what should I do if I want to return/change size?
A:Please read our return policy and contact us for the return address.
Q: How much shipping does it cost to send to XXX?
A:Shipping costs depend on the weight of the clothing you buy, as well as the address. And we have different shipping methode. It is recommended that you check your shipping costs on the shopping cart page.
Q: Can you send it to XXX?
A:We can send to all over the world.
Q: Where do you ship from?
A:Usually we ship from China and some items can be shipped from the US or UK. You can see this option on the product page.
Q: I have not received the confirmation email, what should I do?
A:Please check if you have subscribed to our email. Our mail is likely to be sent to the trash.
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